{"id":3055,"date":"2019-08-16T08:56:15","date_gmt":"2019-08-16T08:56:15","guid":{"rendered":"http:\/\/kol-web.com\/?p=3055"},"modified":"2019-08-16T08:56:15","modified_gmt":"2019-08-16T08:56:15","slug":"best-practices-for-customer-service-on-social-media","status":"publish","type":"post","link":"https:\/\/kol-web.com\/uncategorized\/best-practices-for-customer-service-on-social-media\/","title":{"rendered":"Best Practices For Customer Service On Social Media"},"content":{"rendered":"<p>There\u2019s no denying that the growth of social media interactions between brands and consumers has been explosive, especially over the past five years or so. With 70% of Americans using social media, many consumers have hung up the phone, stopped writing emails and turned to social media to reach out with questions, compliments and, very often, complaints about their experience with a brand or business.<\/p>\n","protected":false},"excerpt":{"rendered":"There\u2019s no denying that the growth of social media interactions between brands and consumers has been explosive, especially over the past five years or so. With 70% of Americans using social media, many consumers have hung up the phone, stopped writing emails and turned to social media to reach out with questions, compliments and, very often, complaints about their experience&nbsp;<a href=\"https:\/\/kol-web.com\/uncategorized\/best-practices-for-customer-service-on-social-media\/\" class=\"read-more\">Continue Reading<\/a>","protected":false},"author":1,"featured_media":3056,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"link","meta":[],"categories":[1],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/kol-web.com\/wp-json\/wp\/v2\/posts\/3055"}],"collection":[{"href":"https:\/\/kol-web.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kol-web.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kol-web.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kol-web.com\/wp-json\/wp\/v2\/comments?post=3055"}],"version-history":[{"count":1,"href":"https:\/\/kol-web.com\/wp-json\/wp\/v2\/posts\/3055\/revisions"}],"predecessor-version":[{"id":3057,"href":"https:\/\/kol-web.com\/wp-json\/wp\/v2\/posts\/3055\/revisions\/3057"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kol-web.com\/wp-json\/wp\/v2\/media\/3056"}],"wp:attachment":[{"href":"https:\/\/kol-web.com\/wp-json\/wp\/v2\/media?parent=3055"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kol-web.com\/wp-json\/wp\/v2\/categories?post=3055"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kol-web.com\/wp-json\/wp\/v2\/tags?post=3055"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}